If your package is undeliverable, refused, or returned to sender for any reason that our warehouse is not at fault for, a 15% restocking fee will be deducted from your refund and the original shipping charge is not refunded
On special request, we can remove our logo on our shipping label and boxes. So it will be safe shipping to home or work, no one will be able to tell what's in the package. Your order will arrive in a standard discreet UPS box, Priority Box, Brown wrapping paper box or brown envelopes for lighter items.
We take great care in packing your items so that they can arrive safely, Unfortunately carriers do not always treat them as such. If your package arrives damaged please contact the carrier to file a claim and notify us within the first 3 business days with your claim number. Our warehouse is not responsible for any damaged or lost packages once they are received by the carrier.
If your package's tracking states delivered but you cannot locate it please contact the carrier to file a claim within the first 3 business days. Our warehouse is not responsible for any theft once the package is delivered. It is the customer's responsibility to anticipate, track, and locate their delivered package.
If you believe you entered the shipping address incorrectly please email firstname.lastname@example.org within the first 2 - 4 hours from the time the order is placed, State your order/confirmation number as your subject line and provide us with the full correct address in the email or give us a call Monday-Sunday10:00am-6:00pm PST and reference your order number.
If the order is sent back due to an incorrect address made by the customer mistake we will charge a 15% restocking fee.
If you choose to have to have the order re-sent out we will invoice you $10.00 + 15% restocking for the return of the order.
If our warehouse has a delay in shipping your order, you will be notified via email and be informed when the package will ship. We are not responsible for packages that are delayed by the carrier.
Custom Duties and Taxes:
Buyers are responsible for any and all local customs duties and taxes at or before delivery in countries where applicable. Check with your local post office for details on the rates for international packages.